Ascot Hotel & Spa – Kaupmannahöfn

Upplifun okkar alveg frá því að við skráðum okkur inn var sú að við værum starfsfólki í móttöku til ama og eiginlega bara fyrir þeim. Bón okkar um að fá tvö herbergi hlið við hlið virtist nú alveg út í hött, þó svo að sérstaklega hafi verið beðið um það og staðfesting hafi komið á því í netpósti. Tveggja manna herbergið var hrikalega lítið og alls ekki boðlegt tveim fullorðnum manneskjum. Þriggja manna herbergið var þó allavega með full-tvíbreiðu rúmi, en í ljós kom að gluggi herbergissins var út á svalir sem fólk í næsta herbergi hafði aðgang að og sátu þau nánast og reyktu uppí rúmi hjá okkur þegar við vöknuðum um morguninn. Ekki bætti úr skák að enginn loftræsting var í herbergjunum og þar sem mjög hlýtt var í veðri var glugginn opinn uppá gátt. Aðgengi að herbergjum var um þrönga ganga og um ranghala að fara og aðeins ein pínulítil lyfta var í boði. Mæli alls ekki með þessu hóteli.

I have stayed in a number of 4 star hotels in Copenhagen in the last few months on business and this has to be the worst. Very poor condition, small rooms and ok service.

Great location, rooms in main hotel are dated but comfortable and clean. Room was fairly good size. We got moved to an apartment on the second day as there was a power problem and it was amazing. The apartment was huge and modern, much nicer than the hotel room!

The location is perfect. Very central. The facilities are pretty good - with a small gym and pool onsite. many restaurant options all around the hotel and adjoining streets... An easy 5 minute walk from central station and then a quick ride to Copenhagen Airport

The street noise can be disturbing. Ask for a room that does not open to the street. Otherwise, we were very pleased with the accomodations. Very good location and close to subway and sites..

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I was traveling for business and the internet at this hotel IS TERRIBLE. Didnt work on my floor and when I went to use the internet in the lobby, it constantly dropped out and was just a TERRIBLE connection. Also, do not go to this hotel in the summer because there is no air condition and it gets so hot that I couldnt even sleep in the room. Furthermore, the bathroom is crap. No bathtub or individual shower. Its just a shower curtain with a drain on the floor next to the toilet. The location for this hotel is very close to everything but I can't live on location alone.

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The hotel lobby is lovely, the breakfast was adequate but not the best we have ever had, and our room was small and extremely HOT. There was no way to cool off except to open the hall door and then the window which was almost too high to reach. Had a two single bed room; beds very narrow. We stayed only one night and had to leave for our flight very early the next morning. Were not able to have breakfast and were not credited for it.

We were very unhappy with the hotel. If you are older and cannot walk stairs you can not stay here as we had to walk up 20 stairs or down 20 stairs to get to a elevator. Also I asked if we could get a hotel with airconditing and was told that ther were none in copenhagen. Later on we found out from other people that there were other hotels for the same money with airconditing in the same area. It turned out that it was very warm when we were there.

Hotel is within walking distance of the central railroad station which is a short and easy ride from the Copenhagen airport. We had been upgraded to an apartment, so lots of room - large livingroom with double bed, bedroom, kitchen and bathroom. Even though the weather was awful with rain and wind, we were still able to do some sightseeing since the hotel is located a few blocks from the Stroget, Tivoli and the National Museum. Breakfast was wonderful and included which is great because Copenhagen is very expensive. Highly recommended especially if your time in Copenhagen is short and you want to see as much as possible.

Pro's Convenient location. Clean Con's The price was high for a 4th floor room with 1 window and no air conditioningand little ventilation. The room was sparsely decorated, stark white walls, with a small desk and chair. The bathroom was clean and tiled. The lighting was dim and no window. The room had no clock, and the wake-up call I requested was never sent. There wa a room to hold our baggage as we arrived before check-in time, however you had to carry the bags down approxamatly 10-12 steps to get to the storaghe area and then climb the stairs with your baggage upon check-in. And lastly one small elevator that holds 4 persons with no luggage. The elevator is used by customers and staf. We were passed up 3 times while waiting to return to our room, as the staff was moving large racks up and down in the elevator.

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The hotel was great. The only bad thing was the issue with luggage. The rooms were very nice and clean, but you have to carry your own luggage to your room. If it is heavy, this could be a problem. There are a lot of stairs. Other than that no complaints at all. Great room for the price.

I only stayed in the Ascot Hotel one night, but it was definitely an enjoyable experience. Very beautiful on the inside, great location near City Hall square where all the tour buses meet. Beautiful room and bathroom, not crowded, and quaint window. No AC but opening the windows helped. My only problem was bringing the luggage to and from the rooms, its very inconvenient. They do have Bell Boys to help, but don't have a luggage cart, so you feel bad watching them carry your stuff up stairs. There are elevators, but you have to go up one floor to access them. Great breakfast buffet, but pretty expensive (approx, $18 US dollars), but all of Copenhagen is very expensive.

GREAT location,and some rooms with nice views. Major poblem is NOISE. Traffic, noise in the hotel, or noise from courtyard/neighbors. Staff was very helpful especially Kristina! Excellent breakfast but high price( Copenhagen is VERY expensive).

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The Ascot Hotel is well located relative to most attractions. The entrance to Tivoli Gardens is a two minute walk away. The train station is maybe five minutes walk away. The restaurants associated with the hotel are excellent. The rooms are reasonably large, and very clean. Staff was very accomodating, and fluent in English. We would stay here again.

The room was very small, but all European hotel rooms are. It is a great location...5 minute walk to Tivoli Gardens, the Central Train Station, City Hall and the hop on hop off bus. When I first booked, the ad said free breakfast, but we were told that was not offered thru hotel.com bookings and would be $20 extra per person. The free wi fi was great and we never lost the connection, which enabled us to watch our home cable tv with our slingbox. I would recommend this hotel

I don't know what makes it a three star as opposed to four star hotels, but it was a bit disappointing to find rather clunky bed and open drain smell from the bathroom. Breakfast was great, but extra 75 DKK.

not enough lighting to read, playing the green thing to the hilt. One small closet, no dresser or drawers of any kind. Two people is too many for that room.

The Ascot is located a few blocks from the Central Railway Station, and just two blocks from Tivoli Gardens. It's not the Hilton, but a good value for the money considering very high costs in Copenhagen. According to Hotel.com, the breakfast buffet is included in the price, but it was challenged by the Reception clerk. A copy of the hotel info sheet cleared it up. Another couple had to pay the surcharge, even though they booked with Hotels.com.

A good basic hotel for copenhagen. The location is excellent. Just a few mins walk from the train station, tivoli and stroget (main shopping street). The room is basic, but ok.

Room 425 -Cons- I've been in rooms as small, but never paid as much. Shower was just hanging on the bathroom wall and you pull the shower curtain around so the floor gets soaked. One small pillow about the size of a table napkin. Nothing but a bedspread for cover. No convenient electric outlets. Food on tray was left in the hall outside my room both days I was there. Carpet in room entryway had something on it and should be cleaned. Only window is a door that opens onto fire escape/balcony. Only problem is that loudmouth smokers frequently go onto the fire escape to smoke, laugh and slam the door. No iron in the room. -Pros- Relatively quiet when smokers aren't around. Good flat panel TV. Wireless Internet access. Bathroom and bedroom were clean and well kept. All staff very courteous and informative. Was allowed to leave bags before checkin. Paid for breakfast which was worth every penny. When people say the breakfasts are good, they're not kidding. Very good location. Two good chairs in the room. Bed was comfortable. Hair dryer. -Summary- Room cost too much for what is provided. Would not stay at this hotel again.

Generally good hotel in excellent location. Downside of trip was as follows: 1. We had paid for breakfast when booking; hotel said that was mistake so they charged it to my credit card- no negotiation. 2. We booked a Superior double room. On arrival we were given a small narrow but long room, with 1 single bed in the corner and the other bed in the diagonally opposite corner. They agreed to change room around and put beds together, which was a farce as 1 bed was approximately 50mm above the other. In reality we had 1 single bed and 1 bed similar to the type that motels use if you wish to bring a 3rd person into the room. Apart from the above, the hotel is generally recommended. Very close to Tivoli, S-tog station, restaurants and Stroget

Hotel was clean and welcoming, excellent location for sightseeing.

I spent 3 nights on my own visiting Copenhagen. Location was only about 5 very walkable blocks from the Central Train station and from Tivoli vand Stroeget. The staff was very friendly and were able to answer my questions regading various tourist destinations. I was upgraded to a a superior single room. It was very clean, minimal furniture, with a window that opened and had an attached bathroom and small kitchenette included. My package deal included the breakfast buffet and it was one of the highlights of my stay there. I made sure not to miss a breakfast while I was there! Overall - I would definitely reccommend this for singles and couples. One caveat, however - shampoo is included in the bathroom but no other amenities ( no separate bar of soap for the wash sink or hand lotion etc). But this did not affect my enjoyment of the hotel and would gladly stay here again on any future trip.

I spent one night in the hotel - though it is not the best of hotels one would like to be in, it is quite decent enough. The rooms are of decent size and the beds were very comfortable to sleep on. Breakfast is not included in the price though. On the flip side, the hotel does not have any restaurant of its own. We have to rely on the ones outside.

this hotel checked us in after an overnight flight at 9am.they upgraded us to an apt.next door to hotel that had a full kitchen,living room,dining area and separate bedroom.we were quite pleased with the apt. and the location was excellent.we were right around the corner from the main gate at tivoli gardens.however they earned my respect when my wife had her wallet pickpocketed the first day in town. the staff gave us an outside line at the reception desk and told us to use the phone free of charge to make all the calls necessary to cancel credit cards,call relatives in usa,contact police,etc.their compassion in our moment of distress will not be forgotten and frankly because of this caring we will stay with the ascot on our next visit to copenhagen.they also have 3 computers for guests to use free of charge,a secure baggage room we used our last day in town before we left for the airport and lastly the breakfast buffet was just as everyone says,excellent.btw,everything worked out ok with the wallet,everything was cancelled that needed to be.my wife lost some cash and her drivers license.we continued on and had a great vacation.

Nice hotel. Delicious breakfast. Highly recommend.

Great location, great breakfast, comfy rooms...Loved it!

We booked a double room but were put in an apartment instead (two doors down from the main hotel entrance). This was a very nice surprise, not least as we faced a quiet backyard and were hardly bothered by noise at all for the whole weekend we were there. Quite unbelievable when you consider the central location of this hotel. The doors to the other apartments do slam, but people were generally considerate enough for this not to be a problem. One minor complaint is that the showerhead wouldn't stay in its bracket - a shame since the bathroom was otherwise lovely. The separate toilet was a nice touch, and it was great to have a spacious living area/kitchen as well. Breakfast in the main hotel was very nice; worth waiting for a few minutes to get a seat on a the busiest mornings. The best thing about our stay was definitely the location - everything you could possibly want is just around the corner, and yet there's no noise from traffic, late-night revellers etc. Will definitely be back!

I was very impressed with the hotel. The hotel was located pretty close to the City Hall Square in Copenhagen--basically the center of downtown. Easy access to rail system--only a ten minute walk from Central Station. It is a neat hotel, with an ornate lobby and semi-old fashioned elevator. We were able to have free wireless internet, and were only disappointed when we were told breakfast was not included. Overall a wonderful experience. We would return.

Expensive for the service. A kitchen in the room is ok for money save by cooking yourself. Bathroom is not comfortable. Shampoo is missing. Heating is not appropriated. Tv channels are few. breakfast buffet is very good.

Great location for the price. Service was great, breakfast was excellent, room was spacious and comfortable.

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An attractive lobby and pleasant reception was let down by a disappointing room. Cleanliness is definitely an issue in the rooms and the room I stayed in was long overdue a complete refurbish. Not somewhere I would stay again despite the friendly and professional staff and ideal location.

After much searching, I decided on this hotel because of another traveller's review (for another hotel suggesting the Ascot would have been better). My room was clean and comfortable, the service helpful and the breakfast was generous.

We were upgraded without knowing it. I called the reception for a shower cap and to have a real double bed, the hotel was fully booked but the cap came a few minutes later. The only complaint I have is the single beds pushed together. My wife kept on falling between them. I was expecting a proper double bed since I asked for it. Therefore, the comfort wasn’t that good. The breakfast was a plus. I think it is a good value for Copenhagen. The location is also great!

value for money -

was more like staying in a poorly furnished self catering flat than a 4 star hotel room. we booked online thinking we will have a 4 star luxury weekend, and was given an outside flat in the next building

The Hotel is well located in downtown Copenhagen. I only stayed one night. My immediate impression of my room was that it was ok. Not terribly smart. Small things, like the shower holder, were a bit wonky and could be replaced. The decor was pretty basic (in the room). Breakfast was good. So no real complaints. Basically a functional hotel, nothing too smart. I probably would stay here again if I didn't want to spend too much money, especially with the pound in apparent freefall.

Overall slightly disappointed. We'd booked into a superior double room but were only given a twin. Room otherwise OK, though the phone didn't work. Also quite noisy, although on Floor 4 above the street. They said when we complained that on the night of our arrival all the superior doubles were booked (nice to have been made aware of this at the time of booking...), but immediately put us in their penthouse (self catering) suite instead. This had fabulous views in all directions (especially to Tivoli), but the bed was uncomfortable and we ended up sleeping on the mattress on the floor! Noisy outside again on Saturday night..Sunday night better. In all other respects, good hotel, but would have liked to have slept a lot better.

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We had a great experience and would stay here again. We arrived dead tired at about 10 a.m. to drop off our luggage until check-in time, but instead they kindly checked us in early. Our room was clean and spacious. The breakfasts are huge and incredibly delicious! The bathtub was nice and deep. We made good use of the fitness center and the computers they have available for guest use. The location seemed perfect to us. Two caveats: although our non-smoking room was truly, wonderfully smoke-free, the lobby is pretty smoky. And we heard lots of sirens from our room at night. But we're light sleepers and the noise might not bother others. The lobby is beautiful, with bas-reliefs from its days as a bathhouse.

Central, convenient location. Staff were friendly and professional. Admittedly I might have had a poor room but the lobby is also past its glory days, and the carpeting on the stairs is faded and worn. Windows let in massive drafts, I used the space heater provided to keep the room warm. Significant street noise - bring your ear plugs. The room door itself is thin - heard luggage being wheeled as if right past me. Basic albeit very dated furniture, the "desk" had permananent stains on it, the cushion material on the chairs likewise. I had no safe in the room that I could find. Soap dispenser for the shower was on the sink, as the wall attachment unit was bust and hadn't been repaired. Lighting in the room wasn't at all cheering; all in all, a run-down feel. Fitness centre had dated equipment. The breakfast buffet, which is included in the price, was absolutely fine. There's a good Italian restaurant (il Peccato, I believe) at the end of the street, on the corner. Have been at many other hotels in town which are superior and worth spending the extra money on again in the future, but if you are on a strict budget and only staying a night or two you'll survive this hotel.

Hotel was very good, allowed us to dump our bags early Tuesday, checked in that afternoon. Room was heated nicely only prob we had room at the front of the hotel and lorry parked outside at 6am woke me, not the wife though she slept through till 8.30. recomend staying for breakfast an execlennt spread

The hotel is located in a convenient location, maybe 200 meters from the S-tog station, a few blocks from the main train station, and close to city center, especially good for a traveler with a Copenhagen card since it is so easy to get to the rail station. Rooms are clean, if small, and the breakfast (included) is quite good. A good value, especially if you get discounts such as the multi-night hotels.com discount.

The room was quite small and the bathroom didn´t have a proper shower plate. The heather wasn't working properly and it was quite cold. However, the hotel was clean, in a good location and except for those minor details the room was ok.